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Customer Support Specialist

Denver CO

Rally Health’s Customer Support Specialists are the first contact for our amazing users so you will connect with customers by phone, email, and social media to assist with things like: password resets, registration assistance, questions around deposits, changing benefits, and much more. You'll be part of a unique team and report to a Consumer Support Team Lead while working to make every interaction a positive and memorable event for each user.

You Will:

  • Respond with white glove service to all customer contacts and following up on user issues or questions using our in-house and 3rd party systems.
  • Build a precise feedback loop using user feedback from each interaction. You’ll be an important part of getting that information back so we can make things even better for our users!
  • Participate in up-training to learn new products and enhancement to share with our users.

You Have:

  • A+ Customer Service Skills and the desire to help improve peoples lives in a positive way.
  • Comfortable with technology of all shapes and sizes (including Macs and the google suite), ability to type at least 25 wpm and excellent Grammar, Punctuation, and Spelling Skills.
  • Our call center is open 6am - 9pm MST, Monday - Friday

Rally Health™ is about putting health in the hands of the individual. It’s our mission, and it drives everything we do! With our easy-to-use online and mobile tools, we empower people and help them take charge of their health and health care. Improving their diet and fitness to selecting health benefits and choosing the right doctor at the right price for their needs.

At Rally, we believe in the importance of communication and collaboration to ensure every opinion is valued. Rally knows that we are strongest when our employee population reflects the diversity of the world around us, and we are a place where all voices are valid. A diverse workforce enriches us with the talent, perspective and inspiration we need to achieve our mission. Everything we do is performed with our users in mind, so we make sure that all of our work has a human touch it needs. 

Our Benefits:

Resources to help you excel in our creative work atmosphere:

  • Great compensation package
  • Daily onsite catered lunches
  • Comprehensive benefits package for full-time employees, including medical, dental, vision coverage, and 401(k)
  • Paid leave for new parents
  • Wellness programs, including physical and mental health services
  • Flexible paid time off for full-time employees 

Rally Health believes in a policy of equal employment and opportunity for all people. It is our policy to train and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application or review process should notify Talent Acquisition (recruiting@rallyhealth.com).

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