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Customer Support Representative

Denver CO

Rally Health’s Customer Support Representatives are the first contact for our amazing users so you will connect with customers by phone, email, and social media to assist with things like: password resets, registration assistance, questions around deposits, changing benefits, and much more. You'll be part of a unique team and report to a Consumer Support Team Lead while working to make every interaction a positive and memorable event for each user.

You Will:

  • Respond with white glove service to all customer contacts and following up on user issues or questions using our in-house and 3rd party systems.
  • Build a precise feedback loop using user feedback from each interaction. You’ll be an important part of getting that information back so we can make things even better for our users!
  • Participate in up-training to learn new products and enhancement to share with our users.

You Have:

  • A+ Customer Service Skills and the desire to help impact peoples lives in a positive way.
  • Comfortable with technology of all shapes and sizes (including Macs and the google suite), ability to type at least 25 wpm and excellent Grammar, Punctuation, and Spelling Skills.
  • Our call center is open 6am - 9pm MST, Monday - Friday.

Our Benefits:

  • Medical, dental, vision, and more.
  • Generous leave and time-off policy.
  • Performance Bonus Opportunity.
  • 401(k).
  • Fun and interactive work environment that includes free lunches and snacks.

About Rally Health:

Rally Health™ is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do. To be effective, health care must be simpler. Our goal is to break down complex topics and ideas into actions — empowering consumers to take control of their health, find the doctor that’s right for them, and get a clear understanding of what their care will cost.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application or review process should notify Talent Acquisition.

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