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Senior Manager, Client Delivery

Washington DC

Rally Health™ is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and sincere dedication to helping people live healthier lives. To do this, we are committed to innovating continuously at every level. We know that some of the things we do are not going to work, and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that supports people over their lifetime. Every day, we get to work with amazing people on something that directly impacts the lives of millions of people for the better.

At Rally Health, we believe that two heads truly are better than one. Rallyers understand the importance of communication and collaboration, ensuring that we work we produce is the best that it can be. Every opinion is valid and valued, and we share ideas that elevate the way we work. We know that the big picture and the small details are tied together, and we keep both in mind. Everything we do is executed with our users in mind, so we make sure that all of our work has a human touch. Here at Rally, we take advantage of the opportunity to build strong relationships with each other, because it makes us better.

Rally Health is seeking a Senior Manager to manage a high-performing team of Client Implementation Project Managers while also building and staffing the Rally Enterprise Readiness function.  This is a leadership position in a fast-paced, collaborative and deadline-driven environment.

Responsibilities:

  • Manage and develop a team of client facing implementation professionals 

    • The implementation team is responsible for delivering a flawless implementation experience to clients with complex requirements

    • The team interacts with Product, Engineering, PMO, Legal, Marketing and other stakeholders; this role will provide guidance and escalation support for those interactions that contributes to Rally’s employee-oriented company culture and emphasizes quality, continuous improvement, high performance and key employee retention

  • Lead and grow the Rally Enterprise Readiness function by introducing and driving an operational readiness discipline and transformation throughout the client lifecycle

  • Work with Sales and Client Management, Product Operations, PMO, Engineering and Client Support stakeholders to integrate process improvement and development methodologies into current planning and management processes, building the readiness foundation

  • Work at multiple organizational levels, internal to Rally, and with our external partners

  • Work in cross functional areas, understanding needs and requirements across Rally

  • Provide leadership on implementation, operational readiness and risk management processes and methodology, driving to an end result of a flawless client implementation experience

  • Identify and leverage personal and team best practices to help successfully scale the team along with the growing company

Qualifications:

  • 5+ years of experience directly managing a team of high-performing individual contributors

  • Balanced business/technical background i.e. managing in a tech-based, maturing  environment

  • Solid understanding of software development life cycle models as well as knowledge of both Agile and traditional Waterfall project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment

  • Demonstrated use of process and metrics to manage team growth, health and efficiency

  • Experience working with external partners and driving cross-functional program

Skills Required:

  • BA or BS is required; MA, MS or PMP is a plus

  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building

  • Strong analytical, planning, and organizational skills with an ability to manage competing demands

  • Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of client trust and confidence

  • Proven ability to build and scale a high performing team/robust business systems

  • Solid understanding of and demonstrated experience in using appropriate tools:  Google Apps, Salesforce, Confluence/JIRA

  • Excellent oral and written communication skills and experience interacting with both business and IT individuals at all levels including the executive level

  • Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view

Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (recruiting@rallyhealth.com).

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