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Workplace Experience Operations Coordinator

Washington, D.C.

Our culture is built on a deep and sincere dedication to helping people live healthier lives. To do this, we are committed to innovating continuously at every level. We know that some of the things we do are not going to work, and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that supports people over their lifetime. As Rally Health founder and CEO Grant Verstandig says, “We get to do amazing work every day that directly impacts the lives of millions of people for the better."

Rally Health is looking for a highly motivated Workplace Experience Operations Coordinator to join our front desk support staff at our Washington, D.C. location. Rally Health’s Workplace Experience team is responsible for providing first-in-class service to all employees and visitors who step inside our office. We service the organization by focusing on on-site services, workplace environment, office operations, and employee experience. We are models of honesty, integrity, and personal accountability. We are looking for a standout colleague who is able to demonstrate resilience, quickly recovering from adverse issues while maintaining composure. The ideal Rallyer for this role will be able to handle both routine tasks and larger, more complex projects with ease and autonomy. An individual who is able to thrive in both a collaborative and individually-driven environment. We are looking for someone who is articulate, reliable and ready to roll up their sleeves. There isn’t a task you aren’t willing to take on.

Daily Responsibilities:

  • Lead front desk duties, including but not limited to: ○ Mail distribution ○ Answering the phone (low volume) ○ Receiving and distributing packages ○ Checking in visitors to Rally

  • Assisting with the day-to-day office operations to include: ○ Fulfilment of office supplies ○ Daily catering orders, food and beverage

  • Work with appropriate vendor support contacts for the DC office to resolve any issues

  • Liaise with building management for facility needs, as appropriate

  • Handle JIRA ticket que to ensure new and outstanding requests are appropriately assigned and prioritized for the office.

  • Assist in the onboarding of new Rallyers from a Workplace Experience perspective - provide the “WOW” experience for all; handle badge access, office tour, desk set-up and placement of all incoming new hires.

  • Participate in and act as a representative for all site-based culture committee events; prepare presentations, assist in scheduling office events.

  • Maintain office seating chart and management of space, as well as inventory (office supplies, swag, etc.); Maintain safe, clean, and productive environment throughout the office, kitchen, and conference rooms.

  • Assist with special projects and events as needed IE. birthday celebrations, happy hours, All Hands, Well-being and site-based events to name a few.

Job Requirements:

  • Education: High school diploma/GED required, Bachelor degree preferred.

  • 1+ years of previous experience required in a corporate office coordinator role; Office Management experience preferred.

  • Being available to handle occasional weekend work, or after hour office vendor management.

  • Availability to work 8:30am to 5:30pm 5 days a week (M-F)

  • Effective communication - must be able to build strong relationships.

  • A can-do attitude that is focused solely on providing top-notch customer service.

  • A focused approach to the work you do and a strong sense of urgency; multi-tasking skills are a necessity

  • Possess strong work ethic and problem-solving skills with the ability to work with autonomy.

  • Ability to lift up to 20 lbs.

  • Experience working in GSuite (Gmail, Calendar, GDocs, GSheets, GSlides)

  • Advanced knowledge in Office (Work, Excel, Powerpoint)

  • Prior experience working with Atlassian products (JIRA, Wiki, HipChat)

  • Project management background preferred

  • Familiarity with Mac laptops and OS

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