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IT Support Specialist II

Cypress, CA

Our culture is built on a deep and sincere dedication to helping people live healthier lives. To do this, we are committed to innovating continuously at every level. We know that some of the things we do are not going to work, and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that supports people over their lifetime. As Rally Health founder and CEO Grant Verstandig says, “We get to do amazing work every day that directly impacts the lives of millions of people for the better."

Do you want to play with the newest technologies in a dynamic, startup style young company? Do you have the hunger to take on complex, myriad challenges and the desire to learn something new every single day? At Rally Health the IT team works with teammates from all over the country. We support computers, applications, and related technology; we also assist in the maintenance and testing of networks, servers, and conference room equipment. IT Support Specialists support and collaborate with facilities staff and security to ensure that critical projects and business functionality are maintained.

Daily Responsibilities:

  • Check the ticket queue to ensure that new and outstanding requests are appropriately assigned
    Liaise directly with and support the Security, Compliance, and Networking teams
  • Assist end users with troubleshooting of network and WiFi related issues
    Assist staff with the installation, configuration, and ongoing usability of desktop and laptop computers, peripheral equipment, and software
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and VOIP
  • Work with support contacts to resolve technical problems with the computing equipment and/or software
  • Ensure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, authentication servers, firewalls, SaaS systems and application servers
  • Develop documentation and identify inconsistencies/issues with our existing processes
  • Identify and own initiatives and projects for improving the IT standards within the department and across the company
    Maintain a high standard of quality for conference room audio visual equipment
  • Provide onsite support to individuals at the office when needed
  • Document complex administrative functions through the use of company provided tools
    Provide IT on-boarding to our new hires
    Maintain and keep track of IT inventory

What we want from you:

  • You are customer service oriented at heart and love putting a smile on your colleagues' faces
  • You have at least 2 years of relevant work experience
  • You have professional experience supporting Apple computers
  • "Active Directory" and "Asset Management" are not alien terms to you
  • You have experience with some of the following: Atlassian products (Jira, Wiki, HipChat), Meraki Apps and firewalls, AV hardware (Polycom, Chromeboxes, etc.), administering GSuite. JAMF, and Desktop Central
    You are confident and get stuff done - multi-tasking skills are a necessity
    You are self-motivated and enjoy identifying and owning tasks and projects
    You are organized and can take (and read, and follow) notes
  • Your written and spoken communication skills are on point
    An attitude that is fundamentally focused on service
    Able to work in a dynamic, changing environment
  • Super organized and detailed focused
  • Impeccable communication skills, both verbal and written

Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and dedication to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (recruiting@rallyhealth.com).

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