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IT Support Specialist

Minneapolis, MN

Our culture is built on a deep and sincere dedication to helping people live healthier lives. To do this, we are committed to innovating continuously at every level. We know that some of the things we do are not going to work, and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that supports people over their lifetime. As Rally Health founder and CEO Grant Verstandig says, “We get to do amazing work every day that directly impacts the lives of millions of people for the better."

Rally Health is looking for a highly-motivated entry-level IT Support Specialist. At Rally the IT team works with colleagues from all over the country. We support computers, applications, and related technology; we also assist in the maintenance and testing of networks, servers, and conference room equipment. IT Support Specialists support and collaborate with facilities staff and security to ensure that critical projects and business functionality are maintained.

Daily Responsibilities:

  • Check the ticket queue to ensure that new and outstanding requests are appropriately assigned and prioritized
  • Provide support to Facilities team as needed
  • Assist end users with troubleshooting of network and WiFi related issues
  • Assist staff with the installation, configuration, and ongoing usability of desktop and laptop computers, peripheral equipment, and software
  • Setup user accounts, new computers, and train new employees on our applications
  • Ensure that applications and access for exiting employees are disabled or removed in a timely fashion
  • Work with vendor support contacts to resolve technical problems with the computing equipment and/or software.
  • Work with procurement staff to purchase hardware and software.
  • Work with support contacts to resolve technical problems with the computing equipment and/or software
  • Effective communication – work on the development and rapport with end users to facilitate strong business relationships.
  • Procure hardware and software for local staff
  • Maintain and keep track of IT inventory
  • Assist senior specialists with projects and company-spanning tasks as required
  • Maintain a high standard of quality for conference room audio visual equipment
  • Provide IT on-boarding to our new hires.

What we want from you:

  • You are customer service oriented at heart and love putting a smile on your colleagues’ faces
  • 1+ years of experience supporting Windows and Mac OS X.
  • Experience installing software, patches, and updates on laptops.
  • Experience solving basic network, software, and printing problems.
  • Able to work in a dynamic, changing environment.
  • Super organized and detailed focused.
  • You are confident and get stuff done - multi-tasking skills are a necessity
  • You are organized and can take (and read, and follow) notes
  • Your written and spoken communication skills are on point
  • Self-motivated, passionate and low ego. Yea, that about covers it.
  • A high sense of urgency and strong multi tasking skills.
  • An attitude that is fundamentally focused on service.

Why join Rally? On top of a creative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (recruiting@rallyhealth.com).

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