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Client Activation Operations Manager

Washington DC, Minneapolis MN

Rally Health is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and sincere commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, “We are a company that continuously innovates. It cannot end. It has to be in everything we do, which means that some of the things we’re going to do are not going to work – and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that follows consumers over their lifetime.”

The Client Activation Operations Manager will strategically apply company policies and procedures to resolve complex issues in creative and effective ways. You will work on complex issues where analysis of situations requires in-depth evaluation of variable factors. As a top-tier professional, you will be expected to build a network of key contacts outside your own area of expertise to support the variety of projects you will own.

Responsibilities:

  • Own and develop multiple functions within operations to meet the organization and business needs

  • Builds and manages relationships with internal Rally teams while looking for new opportunities to expand the “reach” of the activation team

  • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and oversee strategies aimed toward ensuring that Client Activation initiatives deliver high-impact results to partners and customers

  • Lead ongoing reviews of business processes and develop optimization strategies

  • Perform requirements analysis on new work to ensure solutions meet business needs and requirements

  • Develop, update, implement and maintain standard operating procedures (SOPs)

  • Monitor deliverables and ensure timely completion of projects

  • Serve as a liaison between partners and users

  • Perform and lead operational tasks of varying degrees

  • Stay up-to-date on the latest process and IT advancements to automate and modernize systems

  • Perform additional ad-hoc reports and projects as assigned from time to time

Qualifications:

  • A master’s degree in business or related field

  • 7+ years of experience in operations, customer success, account management or a related field

  • 7+ years of project management and leading successful projects

  • 4 years of consumer facing product experience

  • Excellent planning, organizational, and time management skills

  • Positive relationship building skills and ability to influence a broad range of audiences

  • Excellent written and verbal presentation skills

  • Strong analytical and attention to detail and the ability to function with a high degree of accuracy

  • Salesforce and SaaS experience is a plus

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify recruiting@rallyhealth.com.

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