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Senior Associate Implementation Manager

Washington DC

Rally Health is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and sincere commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, “We are a company that continuously innovates. It cannot end. It has to be in everything we do, which means that some of the things we’re going to do are not going to work – and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that follows consumers over their lifetime.”

Join our growing Client Delivery team in a dynamic and highly reciprocal environment as a Senior Associate Implementation Manager.You will configure and implement Rally software according to client requirements, focusing on quality and efficiency. You will be responsible for technical configuration and other client-facing activities like collecting requirements, and reporting status. You will flourish with the fact that the nature of your work requires technical capability and communication with internal and external partners, so you should have phenomenal attention to detail and strong verbal and written communication skills. You should love working multi-functionally with: Client Management; Product; Engineering, and QA partners as well as colleagues within Client Activation.

Responsibilities:

  • Handle all aspects of a client implementation, from inception through handoff to support

  • Lead internal resources and third parties/vendors for precise execution of implementations

  • Handle the definition of implementation scope and objectives, involving all relevant partners and ensuring technical feasibility

  • Extensive interaction with sales, account management, product and other members of cross-functional teams

  • Run concurrent client implementations, configuring Rally’s suite of products using proprietary tools

  • Provide feedback based on client experiences to product and cross-functional partners for product and process improvements

  • May work directly with clients on-site or provide implementation services remotely

  • Effective communication of implementation status and risks to clients, partners and leadership

  • Identify and act on opportunities that streamline processes, documentation, and overall client experience

Key Competencies:

  • Excellent client-facing presentation skills and relevant client-facing project delivery experience

  • Handling multiple contending priorities

  • Effective client-facing communication

  • Highly-organized

  • Critical thinking and problem solving skills

  • Effective management of opposing priorities

  • Perfection in all things communication (written and verbal)

  • Cross-functional collaboration

  • Effective decision-making

  • Delegation

  • Passionate about quality and focused on the details

  • Ability to thrive in a dynamic, reciprocal environment

Desired Skills and Experience:

  • 1-3 years experience in a client-facing project management role, preferably in the healthcare environment

  • Facility with learning new concepts and technologies

  • Familiarity with current and emerging web and mobile technologies

  • Project management skills, rather than technical skills, are key, but a strong technical background is helpful

  • Experience implementing SaaS solutions

  • Google Apps, Salesforce, Confluence

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify recruiting@rallyhealth.com.