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Fraud Manager

San Francisco, CA, Washington, DC, Chicago, IL, Minneapolis, MN

Rally Health is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and sincere commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, “We are a company that continuously innovates. It cannot end. It has to be in everything we do, which means that some of the things we’re going to do are not going to work – and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that follows consumers over their lifetime.”

Overview

As Fraud Manager you'll work with the day-to-day operations of Rally’s Security and Compliance (RSC) processes and programs. You'll be a critical integration point with business, specifically the product and engineering groups, and considered a change agent for the business in understanding areas of fraud, potential fraud vectors and building a formal fraud program addressing identity and rewards. You'll also ensure that RSC fully understands and engages to support the needs, objectives and priorities of the business.

What you will be doing:

We are looking for an energetic and motivated individual to establish our Fraud Program to support a fast moving and rapidly growing organization, leading fraud strategy development across three North American consumer products. You will work closely with various stakeholders including security, engineering, call center operations, product owners and other teams to coordinate fraud management focused customer experience efforts. You'll be involved with analysis, presentation, implementation, and monitoring of the strategies in the fraud detection system in addition to using analysis to support process improvements outside of authorization strategies, all while balancing fraud risk. You will be able to demonstrate an understanding of advanced analytical approaches to solve data and metric based problems while also being able to manage bold implementation requirements where speed to market is key. This position will require both written and verbal updates to senior leaders who represent multiple products and disciplines.

Key Responsibilities

  • Develop and implement effective fraud strategies to support an appropriate balance between risk, operational cost, and customer experience. These may be simple strategies, based on decision trees, and more complex analyses involving text mining, clustering, or other advanced techniques.
  • Analyze customer transaction data to develop and improve transactional or authentication fraud prevention strategies for diverse scenarios.
  • Identify and develop new ways to understand end user behavior and spend trends in order to find better ways to prevent financial and identity fraud. Examples include account takeovers and fraudulent reward redemption.
  • Identify patterns to detect false positive trends by evaluating combinations or sequence of events from different data sources.
  • You'll be supporting large scale projects including testing and deployment of new vendor scores or tools, as well as development of business cases for new technology.
  • Share best practices with partners, including our parent organization.
  • Partner in root cause analysis and decision quality/defect reviews to identify strategy opportunities to improve performance and reduce fraud.

You'll need to have:

  • Bachelor's degree in Statistics, Economics, Finance, Mathematics, Computer Science, or a related quantitative field, is required. An advanced degree is highly desirable.
  • A minimum of 5 years of experience in analytic based fraud work is required, preferably in a risk management context at a tech company
  • Excellent communication and presentation skills are required
  • Experience in the agile methodology of iterative project management
  • Experience in implementing strategies into real-time fraud prevention systems is desired
  • Strong analytical skills. Familiar with large dataset environments.
  • Experience in statistical and data analysis
  • Excellent organization skills
  • Ability to be flexible and work in a rapidly changing environment
  • Must be extremely motivated with a desire to continuously learn and refine our processes

We'd love you to have, but not required:

  • People leadership experience.
  • Experience in a risk-based security program
  • Prior experience performing security reviews and risk assessments.

Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (recruiting@rallyhealth.com).

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.