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Consumer Support Representative

Denver, Colorado

Do you love working with positive, upbeat people and having fun while doing it? Do you crave a fast paced, collaborative environment with the chance to make a difference? Do you want to connect with people in a way that can help change their life? If this is you, join us as a Consumer Support Coach!

Rally Health is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and authentic commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, “We are a company that continuously innovates. It cannot end. It has to be in everything we do, which means that some of the things we’re going to do are not going to work – and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that follows consumers over their lifetime.”

The Skinny:

Rally Health’s Consumer Support Coaches are the first point of contact for our amazing users and are ultimately the face of the company. One of our 4 company initiatives is “Customer Satisfaction”, so this role supports a key component of who we are as a company. Customers contact us (via phone, email, social media, etc.) needing help with things like: password resets, registration assistance, questions around deposits, changing benefits, and much more. These interactions provide an opportunity to assist people with their “life-changing moments”, and our goal is to make their experience as memorable as possible – in a positive way… I know, not your “typical” healthcare experience!

What your average day might look like:

  • Responding to all customer contacts.
  • Following up on user issues or questions.
  • Planning and participating in awesome culture events (seriously, we play as hard as we work).
  • Using our in-house and 3rd party systems to assist users.
  • Participating in up-training and coaching to learn new products and services offered by Rally Health.
  • Continuous Improvement – You’ll learn skills and ideas that go beyond the office, making you a better person at home, a more valuable employee at work, and a more active member of the community. Yes, we care that much about our employees!
  • Helping to build a flawless feedback loop within the organization. Users provide deeply valuable information to us with each interaction, and you’ll be a vital part of getting that information back into the organization, so we can make things even better for our users!
  • Provide white glove service that goes above and beyond the “norm”.
  • Note: Our “norm” is an experience that leaves users feeling like they just got off the phone with a friend, and we want you to strive for something more than that! We want genuine people who can carry on a significant and memorable conversation. You know, the same kind of service you desire when contacting a company. If that sounds like the way you communicate or the type of service that you'd appreciate and want to provide, then this might be the right place for you!

What you’ve gotta have in the bag:

  • A+ Customer Service Skills. We accept nothing short of awesome!
  • Ability to work in a fast-paced, ever-changing environment.
  • An understanding of and alignment with our culture and company mission. We’re all about healthy life choices, bettering the lives of others, and creating an unmatched user experience. You should be passionate about those things, too!
  • Impeccable communication skills, both verbal and written.
  • Internet Skills. Browser, URL, IP Address, Bubblegum, Social Networking, ISP, Cloud. One of these things is not like the other. Can you pick it out? If you can, you’re on the right track!
  • Typing Skills. See this sentence? We need your skills to be at least 25 wpm, so if you can type this sentence in a minute, you’re golden!
  • Grammar, Punctuation, and Spelling Skills. If you love showcasing these skills, then this gig is for you.
  • Love of community. Rally Health aims to change the way people think about making healthy choices, and we’re laser-focused on starting with our own communities! Not just the communities you’ll find on our website, but the ones we physically occupy as well!
  • Ability to show your computer who is boss. We work with mostly Apple products and Operating Systems, and utilize MS Word, MS Excel, MS PowerPoint, and other standard tools that you’ve probably used your entire life. Oh, and no MS Outlook, we use Gmail. You can thank us later.
  • Self-motivated, passionate and fearless.
  • A strong sense of urgency and validated multitasking skills.
  • Flexibility…well, when it comes to your availability to work that is. Our call center is open 12 hours a day, Mon-Fri, so we need you to have some flexibility on shifts. We bid on our shifts periodically and schedules change based on demand, so please stay flexible.

Why join Rally? On top of an awesome work atmosphere and a chance to help people change their lives, we offer very competitive pay, an extensive benefits package for all full-time employees - including medical, dental, vision and 401(k)! Oh, and did we mention catered lunches along with drinks / snacks while you’re at work, as well as the opportunity to be a part of one of the coolest companies around?!

We ensure our workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, child birth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, personal responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are supported to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (recruiting@rallyhealth.com).