All openings

Consumer Support Supervisor

Denver, Colorado

Do you thrive in a start up environment? Do you love diving in and partnering to improve current functionality in order to build it bigger and better? Is your dream job a dynamic environment that allows you to ramp up quickly and help create positive change? Do you want to be part of a team that believes in communication, collaboration and having fun while doing it? Then our Consumer Support Supervisor is right for you.

Rally Health is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and authentic commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, “We are a company that continuously innovates. It cannot end. It has to be in everything we do, which means that some of the things we’re going to do are not going to work – and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that follows consumers over their lifetime.”

Rally Health’s Consumer Support Supervisor is a huge part of helping us achieve these goals. You are an individual who thrives on coaching and developing people, with a strong growth mindset and truly enjoys forming relationships. You would love the challenge of continually improving our communication and processes and doing both while managing the impact of change.

Responsibilities:

  • Oversee and participate in daily representative tasks. Including, but not limited to; responding to customer contacts, following up on user issues, use our in-house and 3rd party systems to assist in providing extraordinary service
  • Planning and participating in awesome culture events (seriously, we play as hard as we work)
  • Delegating tasks
  • Monitoring the team’s performance and providing real-time feedback.
  • Providing training and leadership development to your direct report(s).
  • Completing paperwork, as needed (yep, there’s always administrative work to do)
  • Resolving complaints (from both staff and customers).
  • Helping to hire new staff
  • Reporting to senior management / personnel when required.
  • Participating in up-training and coaching to learn about new products and services offered by Rally Health
  • Continuous Improvement – You’ll learn skills and ideas that go outside of your day-to-day, making you a better person at home, a more valuable employee at work, and more active member of the community
  • Helping to build a seamless feedback loop within the organization. Users provide incredibly valuable information to us with each interaction, and you’ll be a vital part of getting that information back into the organization so we can make the proper changes
  • Provide memorable service at all times, to everyone

Note: Our “norm” s an experience that leaves users feeling like they just got off the phone with a family member or a friend, and we want you to strive for something more than that! We want genuine people who can carry on a meaningful and memorable conversation You know, the same kind of service you desire when contacting a company. If that sounds like the way you communicate or the type of service that you'd appreciate and want to provide, then this might be the right place for you!

Qualifications:

  • Strong leadership ability - meaning the confidence to take risks, make mistakes, learn from them, and help others do the same
  • A+ Customer Service Skills. We accept nothing short of awesome!
  • Creative but practical
  • Ability to work in a fast-paced, ever-changing environment
  • Super organized and loves details
  • A spitting image of our culture and company mission. We’re all living a healthy life, bettering the lives of others, and creating an unmatched user experience
  • Impeccable communication skills, both verbal and written
  • Internet Skills. Browser, URL, IP Address, Bubblegum, Social Networking, ISP, Cloud. One of these things is not like the other. Can you pick it out? If you can, you’re on the right track!
  • Typing Skills. See this sentence?,We need your skills to be at least 25 wpm, so if you can type this sentence in a minute, you’re golden!
  • Grammar, Punctuation, Spelling Skills
  • Love of community. Rally Health aims to change the way people think about making healthy choices, and we’re laser-focused on starting with our own communities! Not just the communities you’ll find on our website, but the ones we physically occupy as well!
  • We work with mostly Apple products and Operating Systems, and utilize MS Word, MS Excel, MS PowerPoint, and other standard tools that you’ve probably used your entire life. Oh, and no MS Outlook. We use Gmail.
  • Self-motivated, passionate, and humble.
  • A strong sense of urgency and solid multitasking skills
  • Flexibility…well, when it comes to your availability to work that is. Our call center is open 12 hours a day, Mon-Fri, so we need you to have some flexibility on shifts so you can be there for your team. We bid on our shifts periodically and schedules change based on demand, so please stay flexible.

Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (recruiting@rallyhealth.com).