All openings

IT Support Specialist II

San Francisco, CA

Rally Health is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and sincere commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, “We are a company that continuously innovates. It cannot end. It has to be in everything we do, which means that some of the things we’re going to do are not going to work – and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that follows consumers over their lifetime.”

Do you want to play with the newest technologies in a fast-paced, startup style young company? Do you have the hunger to tackle complex, myriad challenges and the desire to learn something new every single day?

At Rally Health our IT team works with teammates from all over the country. We support computers, applications, and related technology; we also assist in the maintenance and testing of networks, servers, and conference room equipment. As an IT Support Specialist, you will support and collaborate with facilities staff and security to ensure that critical projects and business functionality are maintained.

Responsibilities:

  • Check the ticket queue for new and existing requests are appropriately assigned and prioritized
  • Liaise directly with and support the Security, Compliance, and Networking teams
  • Assist end users with troubleshooting of network and WiFi related issues
  • Assist staff with the installation, configuration, and ongoing usability of desktop and laptop computers, peripheral equipment, and software
  • Work with support contacts to resolve technical problems with the computing equipment and/or software
  • Develop documentation and identify inconsistencies/issues with our existing processes
  • Identify and own initiatives and projects for improving the IT standards within the department and across the company
  • Maintain a high standard of quality for conference room audio visual equipment

Qualifications:

  • You are customer service oriented at heart and love putting a smile on your colleagues’ faces
  • You have at least 3-5 years of relevant work experience
  • You have professional experience supporting Apple computers
  • “Active Directory” and “Asset Management” are not alien terms to you
  • You have experience with at least some of the following: Atlassian products (Jira, Wiki, HipChat), Meraki Apps and firewalls, AV hardware (Polycom, Chromeboxes, etc), administering GSuite, JAMF, Desktop Central
  • You are confident and get stuff done - multi-tasking skills are a necessity
  • You are self-motivated and enjoy identifying and owning tasks, projects, leadership-type roles
  • You are organized and can take (and read, and follow) notes
  • Your written and spoken communication skills are on point
  • You never say “that’s not my job” or “that’s impossible”
  • Troubleshooting is an adventure
  • You’re the best *wait for it* around (but totally humble about it)
  • Start-up culture is something you thrive on - it’s fast, it’s loud, it’s crazy, and you wouldn’t have it any other way.

Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system.

Rally Health is committed to ensuring that its workforce reflects America’s diverse population. Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (recruiting@rallyhealth.com).

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.