All openings

Associate Client Support Manager

Washington, DC

The Rally Associate Client Support Manager supports the Client Support team in managing day-to-day service delivery for Rally clients and partners. The Rally Associate Client Support Manager can act as an outward facing resource, but is primarily focused on working with internal product-oriented teams on customer issue resolution, operations support, and generalized platform troubleshooting and Q&A, while also gathering and providing product and service feedback into Rally’s Voice of the Customer program.

Responsibilities:

  • Manages day-to-day service delivery for Rally clients, primarily focused on member and client issue resolution
  • Partners with cross-functional Rally teams to quickly address client needs
  • Uses all available tools and resources to address member and client concerns as quickly as possible
  • Cultivates deep understanding of Rally platform in order to quickly triage and identify systemic issues and respond appropriately
  • Exhibits strong written and verbal communication skills

Qualifications:

  • 1-3 years client management or related experience
  • Strong analytical skills with a focus on requirements interpretation
  • Business minded with strong client engagement skills
  • BS/BA degree in related field or healthcare SaaS experience strongly preferred
  • Rally ERT experience preferred but not required
  • Tableau and Salesforce experience preferred but not required
Rally Health is committed to ensuring that its workforce reflects America’s diverse population.  Rally Health knows that such diversity will enrich us with the talent, energy, perspective and inspiration it needs to achieve its mission.  Rally Health believes in a policy of equal employment and opportunity for all people based on merit and commitment to the principles of diversity.  It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, child birth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.

Individuals with disabilities and veterans are encouraged to apply.  Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (recruiting@rallyhealth.com).


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.